Buying Guide

WHAT STEPS DO I HAVE TO FOLLOW TO PLACE AN ORDER?

Access our WOMAN, MAN or PARTY items and find what you were looking for. We recommend you to use filters of garments, colors or order the products with the preference of your choice.

If you have clear what you want to buy or you already know what clothes you are going to buy, you can use the SEARCH that is at the top of our website, shaped like a magnifying glass. You only have to put the name or the code of the garment so that it appears.

When you are on the item you want to buy you can add it to the cart by clicking on the size and then on the "ADD" button.

Once you have your items in the bag or shopping cart, click on it to place your order. This is located on the top right hand side of the page, when you click it it will change color and show you a brief summary of the product(s) added.

Don't wait too long as high demand items may sell out even though you have them in your bag.

*Remember that items do not stay in your shopping bag forever, once you log out they disappear from your shopping bag.

Click on "PROCESS ORDER" to go to the beginning of the purchase process.


WHAT STEPS DO I HAVE TO FOLLOW TO FINALIZE MY PURCHASE?


We arrive at the section of DATA, SHIPPING AND PAYMENT.

During these three steps you will always have a summary of your order on the right side and you will be able to continue modifying its content (add or delete product units).

DATA: If you are already registered you will only have to enter your access data (email and password) to enter your customer file; otherwise you can create an account at the time of purchase. This point is very simple, we will only ask you for basic data to make your purchase.

We encourage you to subscribe to our NEWSLETTERS to keep you informed of all the news from Elisa Rivera.


WHAT TO DO IF YOU HAVE FORGOTTEN YOUR PASSWORD?


In case you do not remember your password, in the "login" section you will see a text "remember password", just fill it in with the email with which you registered in Elisa Rivera and follow the steps that you receive by email.

Once you have reached this point...

SHIPPING: You will have to choose if you want to receive your order at home or if you want to pick it up at one of our stores in Madrid, Barcelona or the Basque Country.

You will find a drop-down tab where you can choose the store that best suits you:



Once you have chosen the shipping/pickup method we go to the PAYMENT process where you can choose between several methods that we will see below.

Please note that if you have a COUPON indicate it in the space reserved for this purpose at the bottom of the purchase summary, by clicking on the button "DO YOU HAVE A PROMOTIONAL CODE?"

Would you like to leave us a comment? That it is a gift, that you want an invoice, etc. Use the space provided and tell us what you need to have a happy delivery of your order.

In this section you will still see the cart summary and you will still be able to make changes: quantities, delete products, see the total, enter your COUPON code if you have one, etc.


DEBIT OR CREDIT CARD


Visa, Visa Electron, MasterCard and American Express. For payment with debit or American Express cards, the charge will be made in real time.

* PSD2 regulation: For security reasons to finalize your purchase, according to the Royal Decree Law 19/2018 , your bank may ask you to authenticate yourself in different ways (via sms, notification on your phone App or others). Consult with your bank in case of doubt.

PAYPAL

To purchase with PayPal, select this payment method and click on 'Confirm payment'. You will then be redirected to the PayPal page to proceed to payment.

*Save time on your next purchases by linking your PayPal account with ELISA RIVERA's account, so you don't have to enter your PayPal account information each time.

To link both accounts, select PayPal as your payment method and select 'Remember PayPal details for future purchases'. You will then be redirected to the payment gateway where you can complete the linking process.

If you want to unlink them, access your PayPal account settings and manage the change in the 'Pre-approved payments' section of the 'Payments' section.

BIZUM


You will need to have a Bizum key (It is a four-digit PIN that can be used in all purchases and is obtained from the app of each bank).

To make the payment you will have to:

Enter your cell phone number and your Bizum key.
You will receive by SMS a unique key to confirm the payment through the application.
You will receive the payment confirmation immediately.


CALL ME BACK (BANK TRANSFER)



You can contact us at info@eduardorivera.es to ask us to contact you back to proceed with the payment by this method.

Once the payment is done, the order is placed. You will receive confirmation of your order via email.


*PROBLEMS WHEN MAKING THE PAYMENT


Problems when paying by credit card:

Registration of your card to the secure electronic commerce service (CES). Depending on your bank, you will be asked to confirm your purchase with a code that you will receive by SMS or a code from your coordinates card. You must have this option activated to make purchases on websites with "Secure Shopping".

Check the expiration date of your card. Remember to check that if the card is expired you will not be able to make any purchase.

Scope of your card's limit. Some banks set a limit of use, for example 600 euros per month. Ask your bank to confirm this information.

If the problem persists, you can change the payment method and pay for your order with PayPal, Bizum or by bank transfer with the support of our e-commerce department (you can contact us via email or call +34609189307 from Monday to Friday from 10:00 to 18h.)


DO YOU NEED AN INVOICE?


Please send us an email to info@eduardorivera.es writing INVOICE in the subject line and providing us with your COMPANY NAME and VAT number as well as your name and/or order number.

Any other order confirmation (received by email or printed from the web) will be legally valid as proof of purchase, not as an invoice.


PRODUCT AVAILABILITY


All orders are subject to product availability. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount you may have paid.


SHIPPING INFORMATION

Shipping rates table

* Store pickups may take more days than a regular mailing because they are handled by our internal transfers during the week.

**Times are estimates, on some occasions the time may be shorter.

If orders are placed after 4pm, weekends or holidays, delivery will be delayed by 1 additional day.

For your follow-up, you will be informed about the status of your order, when it is being prepared or when it leaves for delivery. Include us in the address book so that we do not enter SPAM.


OUTLET:

Orders to Peninsula and Portugal that include OUTLET products may be delayed by 5 more working days.

SALE:

Orders to Peninsula and Portugal that include SALE products may take longer than usual. Not exceeding 15 working days.


SHIPMENTS DURING PROMOTION PERIOD


We inform you that the delivery time will be added to the usual order up to a maximum of 10 extra working days.

Our courier service does not ensure compliance with the usual deadlines.

During sales periods or special promotions (Black Friday, flash sales) it is possible that these deadlines may be extended.


IN-STORE PICK-UP



Pick up at any of our stores in Madrid, Barcelona or Basque Country is within 5 working days (approximately).

When your order has arrived at the store of collection we will notify you by email. If you have not received the notice, we strongly ask you not to go to the store and contact us via email to check the information.

At the time of collection in store you will only have to indicate to the team the name under which the purchase has been made. For delivery you will have to sign a receipt on a copy of the invoice and put the ID of the person who collects the package.


PRICES AND PAYMENT METHODS


All prices shown on our website are in euros, include VAT and are those in force, except for typing errors. The company reserves the right to modify the prices on the website without prior notice.

The payment methods activated in our online store are:

-TARJETA

-PAYPAL

-BIZUM

In case of having to make the payment through BANK TRANSFER the customer should contact through the mail: info@eduardorivera.es . The shipment of orders paid by bank transfer is made only once the payment is made by the customer and once the transfer is confirmed by our accounting department.


CHANGES AND RETURNS


To make any exchange or return the garments and / or accessories must have their tags and original packaging. If this is not the case, the exchange or return will not be possible.

Any item purchased through this website may be returned/exchanged within 1 month of receipt of the package, provided that it is in one of these cases:

DAMAGE: The product appears damaged and/or defective.
ERROR: Due to company error, the product delivered does not correspond to the order.
DISSATISFACTION

If the return is motivated by the first or second assumption, the company will bear the cost of return and reshipment. If the customer returns a garment due to dissatisfaction, he/she will have to pay any expenses generated by the operation (in this case, the return of the garment by courier).

OUTLET products do not admit monetary returns. OUTLET returns will only be made by means of a voucher for online use for the amount paid. The customer must bear the cost of return (*) of the items to be returned.

Only the monetary amount of the garment will be refunded for reasons of tare (**).

*The cost of return will vary depending on the point from where the product has to be sent. Consult with our e-commerce department through the mail: info@eduardorivera.es

**All garments are checked one by one before activating the outlet and prior to shipment to assess their condition and avoid incidents due to tare.

OUTLET products allow size changes according to availability of the garment, accessory or footwear. For this type of items we can not ensure to have stock of the desired size. In case of size change, the customer must bear the cost of return and shipping (*) of the new garment. 

*The costs of returning the garment and shipping the new product will be borne by the customer. These costs will vary depending on the point from where the product has to be sent/shipped. Consult the costs with our e-commerce department through the mail: info@eduardorivera.es


HOW DO I RETURN THE GARMENT?


You have two ways, through the physical store (free of charge) or through our website (with cost). The returns, regardless of the point from where they are managed, will be made by the same method of payment that was selected.

All returns for dissatisfaction or wrong size that are managed via web (not in store) will be charged to the customer (7 € shipping cost peninsula and Portugal. Other destinations will have to consult the price of this management).

For returns via web you must contact us by email (info@eduardorivera.es) and we will tell you where to send the garment(s). Once we receive the garment(s) we will refund you using the same payment method used for the purchase.

The return period for online purchases is one month from the date of purchase. In any case you must notify us in advance.

We will take into account possible delays on our part or the courier when assessing these deadlines.

Remember that the garment/s must keep their label and be in perfect condition. The company will reject any product that shows signs of having been tampered with or that is returned in a condition that prevents its correct resale.


RETURN IN STORE


If you proceed to make the return in store, our colleagues will give you a receipt indicating that you have left us the garments. They will then send them to the online sales department, which will check their condition and proceed to make the refund. When the refund has been made effective, you will receive a confirmation email. If you have any questions about this we are at your disposal via email (info@eduardorivera.es) .


ONLINE RETURN


If you have difficulties to make this procedure, you can also request it to us. It has a cost of 7 euros. We will only need the collection data. Please contact us at +34609189307 (Monday to Friday from 9:45 to 18h) or via info@eduardorivera.es.

If you prefer an ONLINE COUPON just ask us for it. This way you will have that credit for your next purchases reflected in your customer account.

OUTLET items (seasonal clearance items) collected in the section of the same name in the category MEN and in the category WOMAN will only be made by means of a voucher for online use for the amount paid. Product return handling fees will be paid separately. Consult the price of return shipping.


HOW DO I MAKE AN EXCHANGE?


The garments that meet the same conditions that appear in the "returns" section have several ways of return:

-You can return it as in any of the previous cases and make a new purchase.

-You can tell us what change you want to make and if it is the same garment or the same amount, you only have to send us, low cost (7 € peninsula and Portugal. Rest of territories consult the price), the garment you want to change and we will send the new one. In the case of this first change, the new product we send, we will bear the shipping costs in Peninsula and Portugal (ONLY COLLECTION ITEMS). In the case of other destinations, the customer will always assume the payment of both shipments.

For OUTLET and SALE the customer bears the shipping costs for exchanges.

-You can make your exchange in any of our stores. Previously you will have to contact us to check availability of the garments to be exchanged and we will tell you which store to go to. The store staff will need the invoice of the order (printed or in the cell phone).


This shopping guide is a legal obligation and a user manual to solve the doubts of our customers and users.

If you have any other questions or comments please contact us at info@eduardorivera.es

PRIVACY POLICY

ELISA RIVERA S.L.

B81023343

AVENIDA MADRID 13, SAN AGUSTIN DE GUADALIX

The purpose of collecting and managing data is to be able give support to our customers, to send newsletter in case of subscription or to get an order ready to delivery.

Legal basis and legality for data management is the consent you give us as a user by using our website and its different options.

How to exercise your rights: you can access, modify and erase your data, you can object, and you have the right not to be included in automatized decisions, as well as to obtain clear information about your data treatment, as we explain to you with additional info.

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