HOW TO BUY
Select products and sizes and click ADD button. When selection is done cart on the top will change its color and show you an order resume. If you want to keep shopping just close the window clicking on the X.
1. Shopping details
Shopping cart will be updated as you add or take away units from your bag. If you click on shopping cart you will see a preview: items, sizes, shipping and total.
If you want to pay click CHECKOUT button.
2. Data and Delivery
Your order will be ready in 3 quick steps: Data, Delivery and Payment.
During these three steps, shopping cart will be displayed on the right. Do you have any voucher? Please use it in the grey button “Have a promo code?” and click ADD.
We need your basic data to get your order ready. Do you already have an account? Click Log In and shop faster.
How to create an user account?
After you have introduced your data you can select the Create an account check box.The only thing we will ask you for is to choose a password. Your email will be your user. Please avoid to use passwords like 1234 or including your name or personal information.
How to buy without an user account?
If you do not want to have an account with us, you can do your shopping as a guest. This means that if you come back to our store you will have to fill the info again. Just give us an email and fill the info for the delivery. We need that email to send you order confirmation and be in touch with you if needed.
Suscribe to newsletter: You can also suscribe to our newsletter in this step. Just click Sign up for our newsletter check box. You can suscribe to our news without having a customer account. We usually send from 1 to 2 newsletter every week to get you informed about new arrivals, promos and sales.
At this point you have to choose between Home Delivery or Local Pick Up in our stores (all located in Spain). Both options will always show cost and period shipping.
If you choose Store Pick Up you can choose any of our stores from a list or using the map. If you choose Home Delivery please take your time to fill the fields with your information.
Do you want to leave any comment for a happy delivery? It’s a gift, please leave it to neighbours, or any other… You will find a field below delivery options to do it.
We offer you two options: PAYPAL or CARD (Visa and Master Card). If you have no chance to use any of these methods please contact us trough firstname.lastname@example.org so we can find a solution for you.
Now you are going to be redirect to a secure payment gateaway. After the payment is done, you can exit or go to back to our site.
As payment is confirmed you will be sent an order confirmation email, including your shopping bag so you can check everything is ok.
In case you need an invoice and you forgot to click the Invoice check box please contact us at email@example.com indicating Invoice on the Subject. Please send us Tax Id Number, Company Number, Order Number and your name. Any order confirmation will be legal as a ticket, but not as an invoice.
Are you having problems to pay? Please check you have selected Payment Method and Terms of Service. It is your responsability to read our Terms before purchasing.
3. Shipping Rates
SHIPPING ZONES: we offer worldwide delivery. If delivery is ment to any zone marked as dangerous to deliver, courier company will decide and we will notice you to find a solution.
Delivery to Spain (Península and Baleares): Up to 5 working days, being the common 24 to 48 hours.
Delivery to Europe: Up to 10 working days, being the common 48 to 72 hours.
Delivery out of Europe: Up to 15 days, being the common 5 days to 1 week.
Delivery periods are estimated from order confirmation. It may suffer delay depending on workload or courier company.
Delivery rate will be assumed by customer, depending on the shopping value and location. Customer will know the rate before payment
When orders are 100 € or over our company will asume the cost for Spain (Península and Balerares).
4. Pricing and Payment Methods
All our prducts are priced in Euro. These prices are tax included and current, except typing mistakes. The company reserves its right to modify prices without previous notice. Payment methods on our online store are: PAYPAL y CARD (Visa and Mastercard). If any other payment method is neede, customer must contact us at firstname.lastname@example.org Delivery will be effective after the payment confirmation.
5. Exchanges and returns
Any item bought on our store can be returned in 15 days, as long as it responds to any of the following cases:
1. DAMAGE: Item seems to be damaged or defective.
2. MISTAKE: Served item does not correspond to original order by mistake.
Whatever the case, customer must communicate the return in less than 7 days from reception date. If return is motivated by Damage or Mistake, the company will assumed delivery costs. If customer is not satisfied with the shopping he/she must assume delivery cost.
In case of return the company will refund customer in the same payment method customer choosed, once we have received items in good conditions.
Refunds are ruled by Ley 7/1996, from Ordenación del Comercio Minorista and must be done in original packaging with every original label to this adress:
ELISA RIVERA, S.L.
Avda. de Madrid, 13
28750 San Agustín de Guadalix (Madrid)
Company will refuse any manipulated item or items in bad conditions.
Company will accept in store return as long as customer contact online store at +34 609 189 307 (9:30 to 18:00 Mon to Fri) in the next 15 days from reception.
Outlet Items will not be accepted for return, refundo or exchange.
This buying guide is a legal obligation and a way to solve any doubut to our customers. For further information please contact us at email@example.com